These Booking Terms / Cancellation Policy (“Booking Terms”) apply to all bookings, reservations, and related services made with The Residence Experience (“we”, “us”, “our”).
By confirming a booking, paying a deposit, or otherwise completing a reservation, you agree to these Booking Terms.
A booking is only confirmed once we have received the required deposit and sent written confirmation by email or another written method.
We reserve the right to decline or cancel a booking if:
required information has not been provided,
payment has not been received within the stated time,
the booking request cannot be fulfilled, or
there is a clear error in pricing, availability, or booking details.
Unless otherwise agreed in writing, the following payment structure applies:
Deposit: [insert deposit amount or percentage] due at the time of booking.
Balance: the remaining amount is due [insert number] days before the booking date / arrival date / service date.
Late payment: if the balance is not received by the due date, we may cancel the booking and retain the deposit, subject to applicable law and the specific booking terms provided at the time of sale.
Any additional charges, upgrades, add-ons, or third-party costs must be paid in full when requested.
If you cancel your booking, the following cancellation terms apply unless a different written agreement is provided for your specific booking:
More than [insert number] days before the booking date: [insert refund or retention rule]
Between [insert number] and [insert number] days before the booking date: [insert refund or retention rule]
Less than [insert number] days before the booking date: [insert refund or retention rule]
No-show / failure to attend: no refund, and any deposit may be retained
Deposits are generally treated as security for the booking, and businesses in Ireland are usually not required to refund a deposit where the customer changes their mind, unless the contract says otherwise.
We may cancel a booking where:
the booking was made using incorrect or incomplete information,
payment requirements were not met,
the service cannot reasonably be delivered,
there is a safety, legal, operational, or availability issue, or
an event outside our control makes performance impossible or impractical.
If we cancel for reasons within our control, we will refund amounts paid for the cancelled booking, subject to any non-refundable items disclosed in advance and subject to applicable law.
Requests to change or reschedule a booking must be made in writing.
Any change or rescheduling request is subject to:
availability,
any price difference between the original booking and the new booking,
administrative or change fees, if applicable, and
the notice period below: [insert notice period].
If a booking is rescheduled, the original deposit may be transferred to the new date only if we confirm this in writing.
If a rescheduling request is made too close to the booking date, we may treat it as a cancellation under Section 3.
Guests are responsible for:
providing accurate booking information,
reviewing booking details before payment,
ensuring they are available for the booked date or service,
arriving on time or being ready at the agreed time,
complying with any property, venue, access, conduct, or safety instructions,
treating our team, property, and any third-party providers with care,
paying for any loss, damage, or extra cleaning caused by their conduct, where permitted by law.
Guests are also responsible for ensuring that any additional guests, invitees, or companions comply with these Booking Terms.
We are not responsible for delay, non-performance, cancellation, or rescheduling caused by events outside our reasonable control, including but not limited to:
natural disasters,
fire,
flood,
severe weather,
epidemic or pandemic events,
strikes or labour disruption,
government action,
war, terrorism, civil unrest,
power failure,
internet or telecom failures,
supplier or venue failure not caused by us.
In such cases, we may cancel or reschedule the booking. Any refund, credit, or rebooking option will depend on the specific circumstances, the nature of the booking, and any mandatory legal requirements.
Where a refund is due under these Booking Terms, it will be made using the original payment method unless otherwise agreed.
Refunds may take a reasonable period to process after approval. Any non-refundable fees, if clearly disclosed in advance, may be retained.
Nothing in these Booking Terms removes or limits any rights that cannot legally be excluded under applicable Irish or EU consumer law. Consumer-facing terms in Ireland should remain clear and fair, and mandatory rights may still apply depending on the type of booking and how it was made.
We may update these Booking Terms from time to time. Any updated version will be posted on this page with a new “Last updated” date.
For booking, cancellation, or rescheduling queries, contact:
The Residence Experience
Email: info@residenceexperience.com